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Qdata Shipping & Returns Policy
Shipping
Qdata endeavours to despatch your order to you as quickly as possible, and, in the case of orders being placed before 2.00pm Sydney time, will be despatched that evening, dependent on stock availability.
Local delivery will, in most cases, be next day, with interstate and remote locations requiring between 2-4 business days.
Shipping Charges
Standard freight charges for delivery within Australia are as follows (Cost Per Package or 7Kgs (Ex GST):
Sydney Greater Metro Area / $15.00
Gosford & Local Area / $15.00
Newcastle & Local Area / $15.00
Wollongong & Local Area / $15.00
Other Country NSW / $20.00
Qld, Vic, & S.A. / $20.00
W.A., N.T. & Tas. / $25.00
Returns Policy
Qdata will accept return of goods purchased on the following conditions:
• Goods must be received by Qdata within 10 working days of original despatch,
• Goods must be accompanied by a completed ‘Return Merchandise Authorisation (RMA)’ form, together with the RMA number,
• The goods must be in ‘as new’ condition, complete with all components, packaging, and documentation,
• Goods received not in ‘as new’ condition will be subject to a minimum re-stocking fee of 20% depending on the condition of the goods.
• The Customer is responsible for the cost of returning goods to Qdata, unless Qdata despatched incorrect goods to the customer at the time of order,
• Qdata will not refund freight charges, unless Qdata originally despatched incorrect goods to the customer.
No goods will be accepted for return after 10 working days of original despatch.
Return Merchandise Authorisation Procedure
To return a product to Qdata you will need to request a ‘Return Merchandise Authorisation (RMA)’ number, by contacting our customer service department at sales@qdata.net.au or by telephone on 02 9836 0055.
Qdata will then issue the relevant RMA number and also email the customer with the necessary RMA form which is to be completed and must accompany the returned goods.
No returns will be accepted without a completed RMA form and RMA number.
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